Our Staff
Our staff come from a wide variety of backgrounds including law enforcement, business, educational and the service industries.
We specifically recruit staff for their customer-focused attitude and problem solving expertise and their ability to apply these to the security environment.
The model of the traditional security guard is outdated. Many guards are not properly trained or simply not suited to the task assigned to them.
TCB Security Professionals ensures that all guards can are fully trained in:
- Patron Surveillance
- Conflict Management
- Communication Skills
- Incident Reporting
- First Aid
- Customer Liaison Duties
- Radio Communication Procedures
- Customer Service
- Telephone Etiquette and Answering Techniques
- Bag Search Procedures
- Risk Identification Procedures
- Crowd Control Techniques
- Loss Prevention
- Understanding of Vicarious Liability and the Impact on Clients
This ensures that any security officer assigned to protect you or your premises is fully trained above and beyond what is considered acceptable within the industry. TCB Security Professionals understands that service and professionalism from your security provider should be a given, not a surprise.
